III. SERVICE LEVEL & SUPPORT COMMITMENT

Last Updated: February 09, 2026

Direct Developer Access and Priority Response. Clients receive direct technical assistance from lead developer with prioritized response times and transparent communication throughout issue resolution.

Section 1: Support Triage

Our support model prioritizes direct access and rapid response for critical issues:

  • Direct Developer Access: Clients bypass traditional support tiers and receive direct technical assistance from lead developer.
  • Priority Response: Critical system failures (P0) are prioritized with a target response time of 2 hours during standard operating windows.
  • Communication Protocol: All support interactions are documented with ticket numbers, status updates, and resolution timelines for full transparency.
  • Escalation Path: Issues requiring additional expertise are escalated through predefined channels with clear ownership and resolution targets.

Section 2: Future Educational Content

Educational offerings are designed to empower clients and developers:

  • Course Delivery: WhitedovesTech intends to offer both Free and Paid educational courses. Access to these materials is for personal or internal business use of enrollee and may not be redistributed.
  • Content Licensing: Educational materials are protected by intellectual property rights and may not be reproduced, modified, or distributed without explicit permission.
  • Technical Support: Course participants receive limited technical support related to content access and platform functionality, but not individual project assistance.